Considered the most tedious event in contents restoration, iCAT understands that reducing the time it takes to pack-out a job is as important as the quality of the cataloguing process. 
Proprietary camera and software technology allows the user to take unlimited pictures of contents, in any order, with the greatest of image quality, without the need for cumbersome cables and tedious manual syncing.  iCAT’s intuitive software will wirelessly sync all photos with the correct content item at the press of a button. Our wireless camera technology  saves users  aprx. 30 seconds per content item – a savings of over 15 hours on a traditional 3 bedroom home. 
In rush scenarios where time is a factor, your team can even complete a pack-out with only a camera. 

Our proprietary Camera and software technology is at the heart of the Advanced Pack-out and quality control measures.  Throughout the software, pictures of contents are at your finger tips.  Intuitive software recognizes pictures before restoration, during, and after.

“How many times have you delivered a TV without a remote, delivered useless partial sets because some items needed to be replaced, or had the equipment from a specific location delivered in 10 different boxes?”
iCAT software is built with a real time logic approach.  In the Advanced pack-out module, or any module, you can set intuitive parent child relationships (accessories) or create groups of items.  Now you will always know which ac adapter goes with which phone, which artwork was from what room etc..  These relationships are flagged throughout the restoration process from cleaning to inspection to packaging. 

Track and bill for equipment & resources specifically used on jobs: Vehicles, Project managers, employees, generators, laptops, cameras, etc., etc.

Drivers and road teams can easily check in and checkout daily tools, laptops, vehicles with a simple scan.  Know who used an asset last, who signed out the gas card, etc etc.  Set limits so that your admin team knows what items have not been returned from your employees.  Control your operations by knowing where everything is, who has it, increase accountability and responsibility.

Flag claims which are high priority rush, or items which have been returned for re-cleaning or warranty.  These flags remain throughout the job process alerting all involved to ensure adequate attention to these content items.

iCAT has designed several ways to communicate your work and findings.  The main report outlines admin costs involved in the claim including storage, packaging, disposal, billable resources etc, along with costs associated with cleaning, repair,  and replacement if applicable.  The reporting suite allows you search and print a report based on your own requested criteria such as replacement , disposal, restored, and admin reports. 

Unlike antiquated software solutions currently in the market place, iCAT offers the smallest production barcodes. iCAT understands contents restoration from an practical and application mindset.  Small barcodes allow the user to barcode everything – not just large pieces of furniture.  The barcode delivery system works with popular barcode printers so that you can print just one, or 100. 

Instantly sync and view descriptions and pictures of rooms and locations from where you removed contents.  Share this with your delivery team, adjuster, and insured if required.  Included as part of our Advanced Pack-out Module, room tracking is there to protect the contractor and the insured.

Pickups, deliveries, on-site service calls, warehouse transfers.  iCAT handles everything to enable your admin department to schedule, allocate resources, create pick lists, packing slips, authorization forms, and track each field service through to billing.  The quality control layer is built in to this module by tracking core documents to ensure signatures, times, quality and quantity of pickup and delivery items ensuring a flawless start and finish to every job.

The software is indeed feature rich. However, the logical flow and role based user interface makes it very simple to use for non “tech savvy” employees. Your team can choose how much of the software they want to leverage to improve your day to day business. Realistically, if you just want to track and manage your contents, you can do only that. The software has been designed for owner/operators dedicated to improve the quality of their service & product. iCAT caters to users who understand that any improvement to daily operations, customer service and quality control will only separate them from the competition and increase their sales and client retention.

Simple.  Unlimited Users.  Period.

Complete an entire Pack-out with only a camera. Detailed photos, voice memos, content type, room tracking and box tracking all from using our advanced camera technology. Once you get back to the office you can sync your memory card and within seconds you can move, clean, and track your contents.

“Without proper inventory control, you will never give your client base what they deserve”

Advanced tracking of contents allows users to track where the content items in unlimited physical location relationships (in a container, in a cart, in a room, on a skid, in a warehouse location, in a different warehouse). Users are further able to define these locations to minimize user error throughout the production process. 

In addition to physical tracking, users can track content items by production status (Restoration, Inspection, Packaging, Subcontractor, Storage, and Delivery).

iCAT empowers your decision making by giving you the information so that your team can make informed decisions which will improve operational efficiency.  From now on, managers and employees will know exactly the status of a job:  iCAT automatically updates the job and item production status as it travels through the restoration process.

It’s the most important part of your business because  it’s what insurance companies and insured’s are demanding.  Your company has the opportunity now, before returning items to the client, to inspect and confirm the success of your cleaning methods.  The iCAT quality control layer has been implemented throughout the software to ensure quality and excellence at every turn. 

For restoration companies that take the time to dismantle contents prior to cleaning – or – who also complete in-house repairs to contents, the parts manager allows your restoration team to track the storage location of original parts while being able to log required replacement  parts for content item repairs.

Our proprietary Camera and software technology is at the heart of the Advanced Pack-out and quality control measures.  Throughout the software, pictures of contents are at your finger tips.  Intuitive software recognizes pictures before restoration, during, and after.

“How many times have you delivered a TV without a remote, delivered useless partial sets because some items needed to be replaced, or had the equipment from a specific location delivered in 10 different boxes?”
iCAT software is built with a real time logic approach.  In the Advanced pack-out module, or any module, you can set intuitive parent child relationships (accessories) or create groups of items.  Now you will always know which ac adapter goes with which phone, which artwork was from what room etc..  These relationships are flagged throughout the restoration process from cleaning to inspection to packaging. 

Restoration, Inspection, Subcontractor Management, Packaging; these departments can easily identify and adjust their daily production by easily selecting items which are rush, warranty, from a specific job/claim.  Knowing what’s happening on the restoration floor allows your team to focus their energies accurately, improving operational efficiency and turnaround time.

Flag claims which are high priority rush, or items which have been returned for re-cleaning or warranty.  These flags remain throughout the job process alerting all involved to ensure adequate attention to these content items.

Unlike antiquated software solutions currently in the market place, iCAT offers the smallest production barcodes. iCAT understands contents restoration from an practical and application mindset.  Small barcodes allow the user to barcode everything – not just large pieces of furniture.  The barcode delivery system works with popular barcode printers so that you can print just one, or 100. 

View current production statistics by department.  For example, in the restoration department, you and your staff can see how many items they cleaned today, yesterday, and compare that to their daily average and breakdown by category type and employee.  See your production statistics for Cataloguing, Cleaning, Quality Control, and Packaging.  iCAT allows your entire team to keep up with and surpass the their own production bench marks while ensuring quality each and every time.

The software is indeed feature rich. However, the logical flow and role based user interface makes it very simple to use for non “tech savvy” employees. Your team can choose how much of the software they want to leverage to improve your day to day business. Realistically, if you just want to track and manage your contents, you can do only that. The software has been designed for owner/operators dedicated to improve the quality of their service & product. iCAT caters to users who understand that any improvement to daily operations, customer service and quality control will only separate them from the competition and increase their sales and client retention.

Calculate your storage costs easy and automatically.  iCAT tracks the number of boxes used in packaging, the number of storage skids/locations assigned and the total time allocated.  Instantly see where Insured’s contents are stored.

The warehouse management layer allows designated users to confirm and authorize pick lists prior to delivery, receive catalogued contents and sign off on successful receipt, manage customer service and employee trouble tickets, schedule and track infrastructure maintenance and equipment. 

It has never been simpler.  With iCAT’s intuitive packaging module, not only can you simply search and assign contents to packaging boxes and storage locations, print box tags, skid lists, and shipping manifests, but you can also avoid many costly errors.  Dependant on your startup settings, iCAT packaging module will alert the user for different occurrences: if they mix up insured’s items at the time of packaging; if there are accessories related to the item so that they can package them together; warn when items from different rooms are packaged together;  alert user when items of different status, original location, or content type are being packaged together. 

Drivers and road teams can easily check in and checkout daily tools, laptops, vehicles with a simple scan.  Know who used an asset last, who signed out the gas card, etc etc.  Set limits so that your admin team knows what items have not been returned from your employees.  Control your operations by knowing where everything is, who has it, increase accountability and responsibility.

iCAT’s commitment to real world pack-out and production is evident here, with its unique waterproof and chemical resistant barcodes.  Wash, submerge, sonicate, heat, dehumidify, or spray chemicals on it;  it does not matter – these barcodes are built tough.  Want to remove it?  Simply peel it off with no residue. 

The disposal Management module knows when you have selected an item for replacement.  It also knows if there is authorization on the file from the adjuster and the insured to complete this disposal.  Its an easy tool for the warehouse manager to find, select, and dispose of contents which are not successful or not economical to restore.  A simple tool which allows for more production space, a cleaner facility, and confidence knowing you have all the right authorization and tracking to document the file.

Every document printed from iCAT contents restoration software carries its own unique barcode for custody tracking (if required).  Pick Lists, packaging slips, and daily road reports are tracked to confirm signatures, authorizations, and return.

When creating new locations, you have the ability to set parameters which will ensure smooth and error free operations.

Users can create personal tasks and monitor them in their  home screen including equipment and facility maintenance tasks.  Tasks can be organized by subject, due date, days overdue and type.  Work as a team - see and complete non personal and claim related tasks from your entire team/department to ensure full attention. 

Organize and intuitively select the insurance company, branch location, or adjuster in any order.  View claims and content item history by Company, Branch, Adjuster, Insured, Subcontractor.  Log calls, manage documents, track service tickets.  Open our management reporting suite to better understand your contacts and the role they are playing in your sales volume.

Each job has its own dedicated dashboard where pertinent claim related information can be managed and updated.  Link easily to item lists, content items, field services , tasks, customer service cases, authorizations, reports;  anything and everything related to the job.

Perhaps icats most powerful and intuitive tool.  The subcontractor reporting suite allows you to track items which require a subcontractor.  This includes physical items at your location, or items which require on-site service at  your insured’s location.  Views are simplified to give you instant feedback according to subcontractor item status.    Create and arrange deliveries or pickups with your subcontractor. The iCAT subcontractor module even reminds you to call your insured and let them know you have dispatched a contractor for on-site service.

Employees are the backbone of any successful restoration company.  Adequate training and open exchange of ideas fuel excellence in operations and restoration quality while minimizing error and lowering costs.  iCAT allows a company to do more than just  track contact information or assign roles and rights.  With iCAT your employees can suggest improvements, report issues, identify key performance indicators in their department .  These cases can be reviewed by management and employees to effect positive change and develop creative solution to existing problems.  Employers can assign departments or individual employees the responsibility  of  maintenance and service to plant  equipment, schedule  training and track training milestones, and keep a detailed history of job performance. 

iCAT has designed several ways to communicate your work and findings.  The main report outlines admin costs involved in the claim including storage, packaging, disposal, billable resources etc, along with costs associated with cleaning, repair,  and replacement if applicable.  The reporting suite allows you search and print a report based on your own requested criteria such as replacement , disposal, restored, and admin reports. 

Instantly sync and view descriptions and pictures of rooms and locations from where you removed contents.  Share this with your delivery team, adjuster, and insured if required.  Included as part of our Advanced Pack-out Module, room tracking is there to protect the contractor and the insured.

%, flat fee, or both – different insurance companies operate with different requirements as it pertains to cleaning costs.  iCAT has built the product catalogue to accommodate custom cleaning costs, percentage based cleaning costs, and standard cleaning costs. 

Control your admin costs related to job with ease.  On-site cleaning equipment, loaner equipment, vehicles, employees, anything used on a job which you need to bill for can all be easily tracked for your review and reporting.

Got a question regarding a job, content item, or customer service ticket?  Chat instantly with any user and the full conversation is logged in the chat history of the specific job/item/case.

Users can create personal tasks and monitor them in their  home screen including equipment and facility maintenance tasks.  Tasks can be organized by subject, due date, days overdue and type.  Work as a team - see and complete non personal and claim related tasks from your entire team/department to ensure full attention. 

The building blocks of ISO 9001-2008 is the ability to learn from anything and everything.  Customer service cases are either positive or negative.  Either way, something is done to recognize, act, resolve, and create a solution.  Constant review is required by an ISO certified company to ensure management constantly reviews cases, the solutions implemented to test for effectiveness, reoccurring issues etc., to truly  understand how the company is functioning from the perspective of their employees and customers.  iCAT contents restoration software was designed for the business owner and manager who wishes to offer the best product and service possible to their clients.  The customer service reporting module allows for effective change within an organization.

Pickups, deliveries, on-site service calls, warehouse transfers.  iCAT handles everything to enable your admin department to schedule, allocate resources, create pick lists, packing slips, authorization forms, and track each field service through to billing.  The quality control layer is built in to this module by tracking core documents to ensure signatures, times, quality and quantity of pickup and delivery items ensuring a flawless start and finish to every job.

Employees, Adjusters, and Insureds have secured and limited access via the web (if they choose) to see in real time their contents listing, pictures, status, production status, with the ability to interact and open job or item based service tickets.  Open communication and instant sharing of information with your customers makes for a smoother claim. 

Every document printed from iCAT contents restoration software carries its own unique barcode for custody tracking (if required).  Pick Lists, packaging slips, and daily road reports are tracked to confirm signatures, authorizations, and return.

All documents for each job are maintained within the job.  Files, pictures etc., can be imported to document the file.

Review your jobs and production status instantly – search features allow you to find and compare what you need

Track which claims requires authorization for disposal and to proceed with work from both the adjuster and insured.  When printing reports, select if authorization is required prior to proceeding – a hold will be placed on the job until authorization received.  Reporting tool outlines all reports which require authorization and the days they have been overdue.  Warehouse transfer, replacement, disposal, delivery, and pickup authorizations required from key staff are tracked and managed throughout the software.

Employees are the backbone of any successful restoration company.  Adequate training and open exchange of ideas fuel excellence in operations and restoration quality while minimizing error and lowering costs.  iCAT allows a company to do more than just  track contact information or assign roles and rights.  With iCAT your employees can suggest improvements, report issues, identify key performance indicators in their department .  These cases can be reviewed by management and employees to effect positive change and develop creative solution to existing problems.  Employers can assign departments or individual employees the responsibility  of  maintenance and service to plant  equipment, schedule  training and track training milestones, and keep a detailed history of job performance. 

As a turn-key ISO Quality Management software, iCAT has created the equipment management & maintenance module to ensure all plant equipment are operating at peak performance. Schedule service intervals on vehicles, cleaning equipment, ensure calibration of related equipment, assign and track these responsibilities by dept. or employee. 

“A ship without a compass goes nowhere”.

Lost data, a nightmare anyway you look at it.  iCAT contents restoration software is built on the latest and most stable programming platforms.  The Database management and recovery system will back up your database every day as a separate file.  You can revert your database back to an earlier day if required.  More importantly, you can easily backup your data on-line (recommended) or via flash drive. Off-site data storage is always recommended.  iCAT makes it easy to save and protect your data.

Depending on the role of the employee, training is a requirement to meet industry standards and better production.  Track and schedule training and intervals for your employees.  Follow up and test this training while logging results. Know what training has not yet been completed.

A trouble ticket can be initiated from an insured, adjuster,  or employee regarding service or product issues.  The trouble ticket management system allows an owner/operator to instantly be aware of any customer service case.  Trouble ticket management is more than knowing, which is half the battle – it is the ability to learn and improve.  This module allows you to collaborate with different departments to get to the root cause of the positive or negative service ticket and figure out how to fix it – and – how to ensure it never happens again.  For each case the user can track, assign tasks, share and collaborate, select a root cause, select which employees need new training or retraining, and test that training once completed at a later date.  This module will fuel growth and improvement within your organization.

Simple.  Unlimited Users.  Period.

View current production statistics by department.  For example, in the restoration department, you and your staff can see how many items they cleaned today, yesterday, and compare that to their daily average and breakdown by category type and employee.  See your production statistics for Cataloguing, Cleaning, Quality Control, and Packaging.  iCAT allows your entire team to keep up with and surpass the their own production bench marks while ensuring quality each and every time.

It’s the future – It’s now:   Insurance companies are demanding quality from their preferred vendors.  ISO certification allows a company to prove their commitment to excellence in both service and product quality.  iCAT’s software has been built with ISO standards and accreditation in mind.  iCAT is turnkey ISO ready. Should you decide to take the plunge and become an ISO certified restoration company, you’re now 90% ready.  You can however still demonstrate your commitment to quality across the board by letting insurance companies and adjusters know that your restoration infrastructure is supported by iCAT Contents Restoration Software. 

It’s the most important part of your business because  it’s what insurance companies and insured’s are demanding.  Your company has the opportunity now, before returning items to the client, to inspect and confirm the success of your cleaning methods.  The iCAT quality control layer has been implemented throughout the software to ensure quality and excellence at every turn. 

“A ship without a compass goes nowhere”.

Depending on the role of the employee, training is a requirement to meet industry standards and better production.  Track and schedule training and intervals for your employees.  Follow up and test this training while logging results. Know what training has not yet been completed.

iCAT job analysis allows for reporting of claims by Insurance Company, Adjuster, Month, Production status.

The building blocks of ISO 9001-2008 is the ability to learn from anything and everything.  Customer service cases are either positive or negative.  Either way, something is done to recognize, act, resolve, and create a solution.  Constant review is required by an ISO certified company to ensure management constantly reviews cases, the solutions implemented to test for effectiveness, reoccurring issues etc., to truly  understand how the company is functioning from the perspective of their employees and customers.  iCAT contents restoration software was designed for the business owner and manager who wishes to offer the best product and service possible to their clients.  The customer service reporting module allows for effective change within an organization.

A trouble ticket can be initiated from an insured, adjuster,  or employee regarding service or product issues.  The trouble ticket management system allows an owner/operator to instantly be aware of any customer service case.  Trouble ticket management is more than knowing, which is half the battle – it is the ability to learn and improve.  This module allows you to collaborate with different departments to get to the root cause of the positive or negative service ticket and figure out how to fix it – and – how to ensure it never happens again.  For each case the user can track, assign tasks, share and collaborate, select a root cause, select which employees need new training or retraining, and test that training once completed at a later date.  This module will fuel growth and improvement within your organization.

Every insurance company has a different set of requirements as to how and when their claims are addressed.  iCAT SLA module allows you to set service level agreements based on claim type.  This guide is echoed throughout the software to help keep your staff on track.  Auto tasks are created to remind your admin team to make an introductory call within the first hour, pickup contents within 2 days, update the insured every 3 days, complete restoration within 6 days etc., etc. (based on your requirements).

This term is used everywhere in our feature list, and for good reason:  iCAT was developed to enable your organization to provide and deliver heightened customer service.  Every function, module, and feature of this software has been designed with this end result in mind.

Considered the most tedious event in contents restoration, iCAT understands that reducing the time it takes to pack-out a job is as important as the quality of the cataloguing process. 
Proprietary camera and software technology allows the user to take unlimited pictures of contents, in any order, with the greatest of image quality, without the need for cumbersome cables and tedious manual syncing.  iCAT’s intuitive software will wirelessly sync all photos with the correct content item at the press of a button. Our wireless camera technology  saves users  aprx. 30 seconds per content item – a savings of over 15 hours on a traditional 3 bedroom home. 
In rush scenarios where time is a factor, your team can even complete a pack-out with only a camera. 

“Without proper inventory control, you will never give your client base what they deserve”
Advanced tracking of contents allows users to track where the content items in unlimited physical location relationships (in a container, in a cart, in a room, on a skid, in a warehouse location, in a different warehouse).  Users are further able to define these locations to minimize user error throughout the production process. 

In addition to physical tracking, users can track content items by production status (Restoration, Inspection, Packaging, Subcontractor, Storage, and Delivery).

Our proprietary Camera and software technology is at the heart of the Advanced Pack-out and quality control measures.  Throughout the software, pictures of contents are at your finger tips.  Intuitive software recognizes pictures before restoration, during, and after.

Unlike antiquated software solutions currently in the market place, iCAT offers the smallest production barcodes. iCAT understands contents restoration from an practical and application mindset.  Small barcodes allow the user to barcode everything – not just large pieces of furniture.  The barcode delivery system works with popular barcode printers so that you can print just one, or 100. 

iCAT’s commitment to real world pack-out and production is evident here, with its unique waterproof and chemical resistant barcodes.  Wash, submerge, sonicate, heat, dehumidify, or spray chemicals on it;  it does not matter – these barcodes are built tough.  Want to remove it?  Simply peel it off with no residue. 

A convenient tool to setup and direct which types of documents are printed on available printers.

Employees, Adjusters, and Insureds have secured and limited access via the web (if they choose) to see in real time their contents listing, pictures, status, production status, with the ability to interact and open job or item based service tickets.  Open communication and instant sharing of information with your customers makes for a smoother claim. 

Business owners and managers can view statistics for the day and compare with previous days and months.  See how many new claims you have, what the production status of these jobs are and how much it has changed from yesterday.  See which tasks are over due by department, how many customer service cases have been created and resolved.  Always have the information at your finger tips regarding the health and speed of your contents restoration organization.

Your own custom software development team.  iCAT is committed to improve its software solution for its user base.  Have a solution, an idea, a custom script?  iCAT will poll your suggestion with all other registered users;  if 50% or more vote in favor of the custom development requested, we guarantee that we will build it.

“How many times have you delivered a TV without a remote, delivered useless partial sets because some items needed to be replaced, or had the equipment from a specific location delivered in 10 different boxes?”
iCAT software is built with a real time logic approach.  In the Advanced pack-out module, or any module, you can set intuitive parent child relationships (accessories) or create groups of items.  Now you will always know which ac adapter goes with which phone, which artwork was from what room etc..  These relationships are flagged throughout the restoration process from cleaning to inspection to packaging. 

It has never been simpler.  With iCAT’s intuitive packaging module, not only can you simply search and assign contents to packaging boxes and storage locations, print box tags, skid lists, and shipping manifests, but you can also avoid many costly errors.  Dependant on your startup settings, iCAT packaging module will alert the user for different occurrences: if they mix up insured’s items at the time of packaging; if there are accessories related to the item so that they can package them together; warn when items from different rooms are packaged together;  alert user when items of different status, original location, or content type are being packaged together. 

Complete an entire Pack-out with only a camera. Detailed photos, voice memos, content type, room tracking and box tracking all from using our advanced camera technology. Once you get back to the office you can sync your memory card and within seconds you can move, clean, and track your contents.